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Some Consequences of Bad Endings
“A good consumer off-boarding experience should be…connected consciously to the rest of the experience through emotional triggers that are the measurable and actionable by the user. It should identify and bond the consumer and provider together in mutual responsibility.” It’s aim should be to neutralise the negative consequences of consumption. It should be concluded in…
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In The Ends, Language Matters
“We discovered that exits can also be creative moments, and can generate new opportunities in terms of staff development. They can also catalyse critical thinking about development, and help people to focus on which activities will be most sustainable in the long-run rather than continuing with the status quo.” – Lucy Morris, EveryChild’s Responsible Exit…
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Presenting to The Composting + Hospicing Community of Practice
In October 2022, I traveled to the UK to visit family and see some sites. During that time I also had the great opportunity to meet Louise, Cassie, and Iona of Stewarding Loss, an organization focused on supporting civil society organizations through mergers and closures. At that time we talked briefly about bringing together more…
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Why close with care?
Over the past two decades, I’ve been a part of many companies, campaigns, and organizations that eventually came to an end either due to inertia, attrition, acquisition, or conscious decision. No matter how or why it comes apart, the process of ending a formation that you have given your time and energy to is difficult…